Privacy Policy

Version: 1.0  |  Last Updated: November 3, 2026

This Privacy Policy applies to all services offered by SpinGrande Casino through the website spingrandecasino-ca.com (the "Website"). It governs how we collect, process, store, and protect your personal information when you interact with our platform. By registering an account, visiting our Website, or using any of our services, you acknowledge that you have read and understood this Policy. Please also review our Terms and Conditions and our Responsible Gaming page, as they form part of the overall framework governing your relationship with SpinGrande Casino.

1. Introduction

SpinGrande Casino is committed to protecting the privacy and personal information of every individual who interacts with our platform. We recognise that the trust you place in us when you share your personal data is not taken lightly. This Privacy Policy explains, in clear and accessible language, what information we collect, why we collect it, how we use and protect it, and what rights you hold in relation to your data.

We process personal data in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. Where the General Data Protection Regulation (GDPR) or similar international frameworks apply to specific users or data flows, we ensure an equivalent standard of protection is upheld.

This Policy applies to all users of the Website, regardless of geographic location within Canada. We encourage you to read it in full before providing us with any personal information. If you have questions, please contact us at privacy@spingrandecasino-ca.com.

2. Data We Collect

SpinGrande Casino collects personal information through several channels, including account registration, financial transactions, customer support interactions, and your general use of the Website. The categories of data we collect include:

2.1. Identity and Contact Information

• Full legal name, date of birth, and gender
• Residential address, city, province, and postal code
• Email address and telephone number
• Username and account password (stored in encrypted form)
• Government-issued identification documents (e.g., passport, provincial driver's licence, health card) collected for identity verification (KYC) and anti-money-laundering (AML) purposes

2.2. Financial Information

• Payment method details, including card type, partial card number, billing name, and expiry date
• Transaction history, including deposits, withdrawals, bonuses, and wagering activity
• Source-of-funds documentation where required by our compliance obligations

We accept the following payment methods: Interac e-Transfer, Visa, Mastercard, PayPal, Skrill, Neteller, MuchBetter, Paysafecard, iDebit, Apple Pay, Trustly, and Bitcoin. Payment card details are processed through PCI-DSS-compliant third-party gateways; we do not store full card numbers on our servers.

2.3. Technical and Usage Data

• IP address, device type, operating system, browser type and version
• Session duration, pages visited, links clicked, and features used
• Geolocation data derived from your IP address
• Cookie identifiers and similar tracking technology data (see Section 6)
• Log files automatically generated by our servers during your use of the Website

2.4. Communications Data

• Records of correspondence with our customer support team via email, live chat, or other channels
• Feedback, complaints, and survey responses you voluntarily submit
• Marketing preferences and communication opt-in or opt-out records

2.5. Responsible Gaming Data

When you use tools available on our Responsible Gaming page — such as deposit limits, cooling-off periods, or self-exclusion requests — we record and process that information. This data is handled with heightened care and is used exclusively to implement and maintain your chosen protective measures.

3. How We Use Your Data

We use the personal information we collect for specific, legitimate purposes only. We do not use your data for any purpose incompatible with those set out below.

3.1. Account Management and Service Delivery

We process your identity and contact data to create and maintain your player account, authenticate your identity at login, deliver game services, process deposits and withdrawals, and provide you with a personalised gaming experience.

3.2. Legal and Regulatory Compliance

We are obligated to verify your identity, confirm you meet the minimum age requirement of 18 years, and conduct ongoing AML and fraud monitoring. Your identity documents and financial transaction data are processed to fulfil these obligations. Failure to provide required documentation may result in the suspension of your account until compliance requirements are satisfied.

3.3. Customer Support

Communications data, including support tickets and chat transcripts, is used to address your inquiries, resolve disputes, and improve our service quality. Support records may be retained for audit and training purposes.

3.4. Marketing and Promotional Communications

With your express consent, we may send you promotional emails, SMS messages, or in-platform notifications about offers, tournaments, and new games. You may withdraw your consent at any time by clicking "unsubscribe" in any marketing email or by contacting us at support@spingrandecasino-ca.com. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

3.5. Security, Fraud Prevention, and Responsible Gaming

Technical and usage data is analysed to detect unusual activity, prevent fraud, and protect the integrity of our platform. Responsible Gaming data is processed to enforce any limits or exclusions you have set, in accordance with our Responsible Gaming commitments.

3.6. Analytics and Platform Improvement

Aggregated and pseudonymised usage data helps us understand how players interact with our Website, enabling us to improve navigation, game selection, and overall user experience. This analysis does not involve identifying individual users where anonymisation is technically feasible.

4. Legal Bases for Processing

Every processing activity carried out by SpinGrande Casino is grounded in one or more of the following lawful bases:

Where we rely on legitimate interests, we have assessed that our interests are not outweighed by your rights and freedoms. You may request further details of this balancing assessment by contacting our Privacy Officer.

5. Data Sharing & Third Parties

SpinGrande Casino does not sell your personal data to third parties. We may, however, share your information with carefully selected service providers and partners where this is necessary to operate our platform lawfully and effectively.

5.1. Categories of Third-Party Recipients

• Payment processors and financial institutions: To process deposits and withdrawals, including Interac, PayPal, Skrill, Neteller, and other accepted payment providers. Each processor operates under its own privacy policy and applicable financial regulations.
• Identity verification providers: Third-party KYC and AML service providers who verify your identity documents and cross-reference information against sanctions lists and fraud databases.
• Game software providers: Game studios and platform technology providers who supply the games available on our Website may receive pseudonymised gameplay data for technical and licensing purposes.
• Cloud hosting and IT service providers: Companies that host our servers, databases, and infrastructure under strict data processing agreements that bind them to our security and confidentiality standards.
• Analytics and marketing technology providers: Third-party tools used to analyse Website performance and deliver targeted communications, subject to your consent preferences.
• Regulatory and law enforcement authorities: When legally required, we disclose personal data to competent authorities, courts, or regulators. We will notify you of such disclosures where permitted by law.

5.2. Data Processing Agreements

All third-party service providers who process personal data on our behalf are required to enter into a formal data processing agreement with us. These agreements mandate that recipients implement appropriate technical and organisational security measures, process data only on our documented instructions, and promptly notify us of any actual or suspected security incidents.

6. Cookies & Tracking Technologies

SpinGrande Casino uses cookies and similar tracking technologies to operate and improve the Website. A cookie is a small text file stored on your device when you visit a website. We also use web beacons, pixel tags, and local storage objects for similar purposes.

6.1. Types of Cookies We Use

• Strictly necessary cookies: Essential for the Website to function, including maintaining your login session, remembering your language preference, and enabling secure transactions. These cannot be disabled without significantly impairing your experience.
• Performance and analytics cookies: Collect anonymised data about how visitors use the Website, enabling us to identify popular pages, diagnose errors, and measure the effectiveness of our content. We use tools such as Google Analytics for this purpose.
• Functional cookies: Remember your preferences (e.g., chosen currency, game favourites) to provide a more personalised experience across sessions.
• Marketing and advertising cookies: Track your browsing behaviour across our Website and partner networks to display relevant advertisements and promotional offers. These are only placed with your prior consent.

6.2. Managing Your Cookie Preferences

You may manage non-essential cookies through our on-site cookie consent banner at any time. You can also configure your browser settings to block or delete cookies; however, doing so may affect the functionality of certain parts of the Website. For more information about managing cookies, visit www.allaboutcookies.org.

7. Data Security

We employ industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security programme includes:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and our servers
• AES-256 encryption for sensitive data stored in our databases, including identity documents and financial records
• Multi-factor authentication (MFA) for internal administrative access to systems holding personal data
• Role-based access controls ensuring that only authorised personnel can access specific categories of personal data on a need-to-know basis
• Regular penetration testing and vulnerability assessments carried out by independent security specialists
• Security incident response procedures that define our steps for detecting, containing, and reporting data breaches within regulatory timeframes

While we take all reasonable precautions, no method of electronic transmission or storage is entirely secure. In the event of a data breach that poses a real risk of significant harm to you, we will notify you and the relevant authorities as required by applicable law.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this Policy, including satisfying our legal, regulatory, accounting, and reporting obligations. The following general principles guide our retention decisions:

• Account and transaction records: Retained for a minimum of five (5) years from account closure or the date of the last transaction, in accordance with AML obligations and applicable Canadian financial record-keeping requirements.
• Identity verification documents: Retained for the same five-year period post-closure to support regulatory audits and law enforcement requests.
• Customer support records: Retained for three (3) years from the date of the interaction, unless the record relates to an ongoing dispute, in which case it is retained until final resolution plus one year.
• Marketing preference records: Retained for the duration of your account and for up to two (2) years after you withdraw consent, to demonstrate compliance with consent obligations.
• Technical logs: Typically retained for twelve (12) months, after which they are anonymised or deleted.

When retention periods expire, data is securely deleted or anonymised using processes that prevent reconstruction of personal information.

9. Your Rights

As an individual whose personal data we process, you hold a number of rights. SpinGrande Casino is committed to honouring these rights promptly and without undue delay. We will respond to verified requests within thirty (30) days, with the possibility of a single thirty-day extension for complex or numerous requests, of which we will notify you.

9.1. Right of Access

You have the right to request a copy of the personal data we hold about you, along with information about how we process it, the categories of data involved, the purposes of processing, and any third parties to whom it has been disclosed. This is sometimes called a Subject Access Request (SAR).

9.2. Right to Rectification

If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or supplement it. You may also update certain account details directly through your account settings. Where a correction affects data already shared with third parties, we will notify those parties where feasible.

9.3. Right to Erasure ("Right to Be Forgotten")

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent and no other legal basis applies, or where the data has been unlawfully processed. This right is not absolute — we may be required to retain certain data to comply with legal obligations, such as AML record-keeping rules, even after your account is closed.

9.4. Right to Restriction of Processing

You may ask us to restrict the processing of your data in certain circumstances — for example, where you contest the accuracy of the data while we verify it, or where you object to processing and we are assessing whether our legitimate interests override your rights. During a period of restriction, we will continue to store your data but will not process it further without your consent or for specific legal purposes.

9.5. Right to Data Portability

Where processing is based on your consent or on contractual necessity, and the processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format. You may also request that we transmit this data directly to another controller where technically feasible.

9.6. Right to Object

You have the right to object at any time to processing based on legitimate interests, including profiling for direct marketing purposes. If you object to direct marketing, we will cease processing your data for that purpose immediately and without requiring justification. For other legitimate-interest processing, we will assess your objection and cease unless we can demonstrate compelling grounds that override your interests.

9.7. Rights Relating to Automated Decision-Making

Where we make decisions about you solely through automated means — including profiling — that produce legal or similarly significant effects, you have the right to request human review, to express your point of view, and to contest the outcome. We will inform you when such automated decision-making applies to your account.

9.8. How to Exercise Your Rights

To submit a request, contact our Privacy Officer at privacy@spingrandecasino-ca.com. We may need to verify your identity before processing your request, to protect against unauthorised access to your data. There is no fee for exercising your rights unless requests are manifestly unfounded or excessive, in which case we may charge a reasonable administrative fee.

9.9. Right to Lodge a Complaint

If you believe we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca or with the applicable provincial privacy authority in your province of residence. We encourage you to contact us first so we may attempt to resolve your concern directly.

10. International Data Transfers

SpinGrande Casino operates with the assistance of service providers whose infrastructure may be located outside Canada. Where personal data is transferred to a country that does not provide a level of data protection equivalent to Canadian standards, we implement appropriate safeguards to ensure your data remains protected.

These safeguards include:

• Standard Contractual Clauses (SCCs) or equivalent contractual mechanisms approved by relevant privacy authorities, binding the recipient to obligations equivalent to those under Canadian privacy law
• Adequacy assessments of the recipient country's legal framework prior to any transfer
• Supplementary technical measures, such as end-to-end encryption, where the legal framework alone is insufficient

By using our Website, you acknowledge that your data may be transferred, stored, and processed in countries outside Canada, subject to these protective measures. You may request a copy of the relevant transfer safeguards by contacting our Privacy Officer at privacy@spingrandecasino-ca.com.

11. Minors

SpinGrande Casino's services are strictly intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under this age. During registration, we require users to confirm their date of birth, and we conduct age verification as part of our KYC process using government-issued identity documents.

If we discover or are notified that we have inadvertently collected personal data from a person under the age of 18, we will promptly close that account, delete all associated personal data, and reverse any financial transactions in accordance with our Terms and Conditions. If you believe a minor has registered on our platform, please notify us immediately at support@spingrandecasino-ca.com so that we can take swift corrective action. We also encourage parents and guardians to use parental control tools to prevent minors from accessing online gaming platforms.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes, we will notify you by posting a revised version of this Policy on our Website with an updated "Last Updated" date, and — where the changes are significant — by sending a notification to your registered email address or displaying a prominent notice when you next log in.

Your continued use of the Website following the publication of a revised Policy constitutes your acceptance of the changes, to the extent permitted by applicable law. We encourage you to review this Policy periodically. The version number displayed at the top of this document will be incremented with each material revision, making it easy to identify when the document has been updated.

13. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or the way SpinGrande Casino handles your personal data, please do not hesitate to contact us through one of the following channels:

We are dedicated to resolving all privacy-related inquiries in a timely, transparent, and respectful manner. For responsible gaming support, including information about self-exclusion, deposit limits, and problem gambling resources, please visit our Responsible Gaming page or contact one of the organisations listed below.

13.1. Problem Gambling Support Resources in Canada

If you or someone you know is experiencing difficulties with gambling, confidential support is available free of charge from the following organisations:

• Responsible Gambling Council (RGC): www.responsiblegambling.org | Tel: 1-416-499-9800
• Centre for Addiction and Mental Health (CAMH): www.camh.ca | Tel: 1-800-463-2338
• Gamblers Anonymous Canada: www.gamblersanonymous.org | Tel: 1-909-931-9056
• ConnexOntario (Ontario residents): Available 24/7 | Tel: 1-866-531-2600 | Text: 247247
• BC Problem Gambling Help Line (BC residents): Available 24/7 | Tel: 1-888-795-6111
• Quebec Gambling Help and Referral: Tel: 1-800-461-0140
• Gambling Therapy (Online): www.gamblingtherapy.org — free online counselling and peer support