Terms & Conditions

Version: 1.0  |  Last Updated: November 3, 2026

1. Introduction & Acceptance

1.1. About These Terms

Welcome to SpinGrande Casino, accessible at spingrandecasino-ca.com (the "Website"). These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and SpinGrande Casino ("we", "us", "our", "the Casino") and govern every aspect of your access to and use of the Website, including the creation and operation of a player account, the making of deposits and withdrawals, the claiming of bonuses and promotional offers, and participation in any games or tournaments offered on the platform.

1.2. Acceptance of Terms

By registering an account, logging in to an existing account, or otherwise using any service or feature offered through the Website, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, which are incorporated by reference. If you do not agree to any part of these Terms, you must immediately cease using the Website and close your account.

1.3. Amendments

SpinGrande Casino reserves the right to modify, update, or replace any part of these Terms at any time. Material changes will be communicated to registered players via email or a prominent notice on the Website at least seven (7) days before the change takes effect, except where an immediate change is required by applicable law or regulatory requirement. Your continued use of the Website after the effective date of any revision constitutes acceptance of the revised Terms. We recommend you review this page periodically.

1.4. Language

These Terms are provided in English. In the event of any conflict between the English version and any translation, the English version shall prevail.

2. Definitions

The following capitalised terms have the meanings assigned to them below wherever they appear in this document:

• Account — the personal, non-transferable user account created by a Player on the Website.
• Balance — the total real-money funds held in a Player's Account at any given time, excluding Bonus Funds.
• Bonus Funds — any promotional credits, free-spin equivalent value, or other incentive amounts credited to a Player's Account under the Casino's bonus programme, subject to wagering requirements.
• CAD — Canadian Dollars, the primary currency of the Website for Canadian players.
• Casino Content — all software, games, graphics, audio, video, text, and other materials made available through the Website.
• Device — any computer, smartphone, tablet, or other internet-enabled device used to access the Website.
• Force Majeure Event — any event beyond the reasonable control of the Casino, including but not limited to acts of God, cyberattacks, governmental orders, or telecommunications failures.
• KYC — Know Your Customer verification procedures required to confirm a Player's identity, age, and eligibility.
• Player Funds — real-money deposits made by a Player that have not been wagered or withdrawn.
• Prohibited Territories — jurisdictions from which access to and use of the Website is not permitted, as determined by the Casino from time to time.
• RNG — Random Number Generator, the certified software mechanism used to ensure the random and fair outcome of casino games.
• Self-Exclusion — a voluntary programme allowing a Player to restrict their access to gambling services for a defined or indefinite period.
• Services — all products, games, features, promotions, and other services offered through the Website.
• Wagering Requirement — the number of times a Bonus amount (or deposit-plus-bonus amount) must be wagered before any associated winnings can be withdrawn.

3. Eligibility & Registration

3.1. Minimum Age

The Website is intended exclusively for adults. The minimum age to register and play is determined by the laws of your province or territory of residence within Canada. In most Canadian provinces and all territories the minimum legal age is 19 years old. In Alberta, Manitoba, and Quebec the minimum legal age is 18 years old. It is your sole responsibility to verify and comply with the minimum age requirement applicable to you. If you reside in a province or territory where the minimum age is 19, you must be at least 19 years of age to register, deposit funds, or play any game on the Website.

The Casino reserves the right to request proof of age at any time and to suspend or permanently close any Account where the Player is found, or reasonably suspected, to be under the applicable minimum age. Any winnings accrued by an underage player shall be forfeited and any deposits may be returned at the Casino's sole discretion, after mandatory deductions required by applicable rules.

3.2. Geographic Eligibility

The Services are directed at players located in Canada. You represent and warrant that your use of the Website is not prohibited under the laws of the jurisdiction in which you reside or from which you access the Website. It is your responsibility to ensure that your use complies with local laws before registering. Players accessing the Website from Prohibited Territories do so entirely at their own risk, and the Casino reserves the right to void any transactions and close any Account associated with such access.

3.3. Registration Process

To open an Account, you must complete the online registration form and provide accurate, current, and complete information, including but not limited to:

• Your legal full name as it appears on government-issued identification;
• Your date of birth;
• Your residential address, including province or territory and postal code;
• A valid email address that you control;
• A strong, unique password for Account security.

You agree to maintain and promptly update this information to keep it accurate and complete throughout the lifetime of your Account. You must not use a pseudonym, false identity, or another person's details when registering. Providing false or misleading registration information constitutes a material breach of these Terms and will result in immediate Account suspension and forfeiture of all Bonus Funds.

3.4. One Account Per Player

Each player is permitted to hold only one (1) Account on the Website. Opening, operating, or attempting to operate more than one Account — whether under the same or different names, email addresses, payment methods, or IP addresses — is strictly prohibited. If the Casino detects multiple Accounts belonging to the same individual, it reserves the right to merge, suspend, or permanently close all associated Accounts, void all pending or historical bonuses, and withhold or recover any winnings obtained through the duplicate Account(s).

3.5. Know Your Customer (KYC) Verification

The Casino is required to verify the identity of all players as part of its compliance obligations. You may be required to submit KYC documentation at registration, prior to your first withdrawal, upon reaching certain deposit or wagering thresholds, or at any other time deemed appropriate by the Casino. Acceptable documents include, but are not limited to:

• Proof of Identity: government-issued photo identification such as a passport, provincial driver's licence, or provincial identity card;
• Proof of Age: any of the identity documents listed above, confirming your date of birth;
• Proof of Address: a recent utility bill, bank statement, or government correspondence (dated within the last three months) showing your full name and residential address;
• Proof of Payment Method: confirmation that you are the legitimate owner of any payment method used to fund your Account.

Failure to provide satisfactory KYC documentation within a reasonable timeframe requested by the Casino may result in Account suspension, the withholding of withdrawal requests, and ultimately the permanent closure of your Account. The Casino processes all personal data in accordance with its Privacy Policy.

3.6. Account Security

You are solely responsible for maintaining the confidentiality and security of your Account credentials, including your password and any two-factor authentication codes. You must not share your login details with any third party. The Casino cannot be held liable for any loss or damage arising from unauthorised access to your Account where you have failed to keep your credentials secure. If you suspect that your Account has been accessed without authorisation, you must notify us immediately at support@spingrandecasino-ca.com.

4. Account Management

4.1. Keeping Information Up to Date

You are required to keep all personal and contact details associated with your Account current and accurate at all times. If any of your registered details change — including your email address, mailing address, phone number, or payment methods — you must update your Account profile or notify the Casino's support team promptly. The Casino will not be responsible for any failure to deliver communications resulting from inaccurate or outdated contact information.

4.2. Account Suspension and Closure by the Casino

The Casino reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, including in the following circumstances:

• Breach of any provision of these Terms;
• Failure to pass KYC verification within a required timeframe;
• Suspected fraudulent activity, including collusion, bonus abuse, or use of prohibited software;
• Chargebacks or disputed transactions filed by the Player without first contacting the Casino;
• Access from a Prohibited Territory;
• Court orders, regulatory instructions, or legal obligations requiring such action.

Where a suspension or closure is initiated by the Casino for reasons other than fraud or a material breach, any verified real-money Balance will be returned to the Player via their registered withdrawal method within a reasonable timeframe, less any applicable fees or legally required deductions. Bonus Funds and any winnings derived solely from Bonus Funds will be forfeited upon closure for cause.

4.3. Player-Initiated Account Closure

You may close your Account at any time by contacting our support team at support@spingrandecasino-ca.com. Prior to closing your Account, you should withdraw your available Balance. Any pending withdrawal requests will be processed in accordance with Section 5. If you wish to close your Account for responsible gaming reasons, please refer to Section 13 and our Responsible Gaming Policy for information on self-exclusion options, which may be more appropriate than a standard closure.

4.4. Dormant Accounts

An Account is considered dormant if there has been no login activity for a consecutive period of twelve (12) months. The Casino will notify you by email prior to an Account being classified as dormant. Once dormant, an administrative fee may be deducted from the Account Balance on a monthly basis, as permitted by applicable law, until the Balance reaches zero or the Account is reactivated by the Player logging in. Any remaining Balance will continue to be available for withdrawal upon successful re-verification of the Account.

5. Deposits & Withdrawals

5.1. Accepted Payment Methods

SpinGrande Casino accepts the following payment methods for deposits and withdrawals, subject to availability by province and individual payment provider terms:

The Casino reserves the right to add, remove, or modify available payment methods at any time without prior notice. Not all methods may be available in all provinces. You must use only payment methods for which you are the verified account holder or registered card owner. The use of payment methods belonging to third parties is strictly prohibited.

5.2. Deposits

Currency: All transactions on the Website are processed in Canadian Dollars (CAD). Deposits made in other currencies will be converted to CAD at the exchange rate applied by your payment provider at the time of the transaction. Any currency conversion fees charged by your provider are your sole responsibility.

Minimum Deposit: The minimum single deposit amount is CAD $10, unless a specific promotion specifies a higher minimum. Individual payment providers may impose their own higher minimums.

Maximum Deposit: Maximum deposit limits may be set by the Casino, your payment provider, or by deposit limit settings you have configured in your Account's responsible gaming controls. The Casino's standard maximum single deposit is CAD $5,000, subject to enhanced due-diligence requirements for higher amounts.

Processing Time: Deposits are typically credited to your Account balance immediately or within a few minutes of confirmation from the payment provider. The Casino is not responsible for delays caused by payment processors, banking institutions, or network congestion.

Refusal of Deposits: The Casino reserves the right to refuse, reverse, or place a hold on any deposit at its sole discretion, including where fraud is suspected, where KYC verification is incomplete, or where the deposit originates from a payment method not registered under your name.

5.3. Withdrawals

Eligibility to Withdraw: To submit a withdrawal request, you must have:

• A verified Account with a completed KYC review;
• A real-money Balance equal to or greater than the withdrawal amount;
• Met all applicable Wagering Requirements on any active bonuses; and
• Made at least one qualifying deposit.

Minimum Withdrawal: The minimum single withdrawal is CAD $20.

Maximum Withdrawal: The standard maximum withdrawal per transaction is CAD $10,000. Weekly withdrawal limits may apply. Players with high-volume accounts may contact support to discuss enhanced limits.

Withdrawal Method Policy: Winnings must generally be returned to the same payment method used for the original deposit ("reverse withdrawal" principle), up to the deposited amount. Any excess winnings above the deposited amount may be paid via an alternative verified method at the Casino's discretion. This policy is in place to support anti-money-laundering compliance obligations.

Processing Times: Once a withdrawal request has been approved by the Casino's payments team, estimated processing times are as follows:

• Interac e-Transfer: Typically within 24 hours of approval;
• E-Wallets (PayPal, Skrill, Neteller, MuchBetter): Within 24–48 hours of approval;
• Credit / Debit Cards (Visa, Mastercard): 3–5 business days after approval;
• iDebit & Bank Transfer: 3–5 business days after approval;
• Bitcoin: Within 24 hours of approval, subject to blockchain confirmation times.

The Casino's approval process itself may take up to 72 hours from the time a withdrawal is submitted, particularly where additional KYC documentation is required. We aim to process all requests as promptly as possible.

5.4. Fees

SpinGrande Casino does not charge transaction fees on standard deposits or withdrawals. However, your payment provider, bank, or card issuer may apply their own fees, which are entirely outside the Casino's control. For cryptocurrency withdrawals, standard blockchain network fees (gas fees) may apply and will be deducted from the withdrawal amount.

5.5. Anti-Money Laundering

The Casino maintains strict anti-money laundering (AML) procedures. We reserve the right to request documentation evidencing the source of funds at any time, and to hold or refuse withdrawal requests pending satisfactory provision of such documentation. Any funds deposited to the Casino must come from legitimate sources. Attempting to use the Casino for money laundering, terrorist financing, or any other illegal financial activity is strictly prohibited and will be reported to relevant authorities.

6. Bonuses & Promotions

6.1. General Bonus Terms

From time to time, SpinGrande Casino offers bonuses, free spins, cashback rewards, reload promotions, and other promotional offers to new and existing players. All bonuses are subject to these general terms as well as any specific terms and conditions associated with the individual promotion. In the event of a conflict between these general terms and the specific terms of a promotion, the specific promotion terms shall prevail.

Bonuses are available to eligible players only. The Casino reserves the right to exclude any player from a promotion or to withdraw a bonus offer at its sole discretion, including where abuse of the bonus system is suspected. Claiming a bonus indicates your acceptance of its applicable terms.

6.2. Wagering Requirements

Most bonuses carry a Wagering Requirement — the number of times the bonus amount (or, in the case of a deposit-match bonus, the sum of the deposit plus the bonus) must be wagered before any associated winnings can be withdrawn. The applicable Wagering Requirement for each promotion will be clearly stated in the promotion's specific terms.

Key wagering rules include the following:

• Real Money First: By default, real-money Balance is used before Bonus Funds when placing bets, unless a specific promotion states otherwise.
• Expiry: Bonus Funds and their associated Wagering Requirements must be completed within the timeframe specified in the individual promotion's terms (typically between 7 and 30 days of the bonus being credited). Expired bonuses and any winnings derived solely from those bonuses will be forfeited automatically.
• Maximum Bet: When an active bonus is in your Account, a maximum permitted bet limit applies (typically CAD $5 per spin or per bet round), unless the promotion's terms specify otherwise. Placing bets above the maximum permitted amount while a bonus is active may result in the forfeiture of the bonus and any associated winnings.
• Forfeiting a Bonus: You may forfeit an active bonus at any time through the Account settings. Forfeiting a bonus will also remove any pending winnings generated from that bonus.

6.3. Game Contribution Rates

Not all games contribute equally towards satisfying Wagering Requirements. The standard contribution rates are as follows (actual rates for a specific promotion will be confirmed in its terms):

Bets placed on excluded games during an active bonus period will not contribute to the Wagering Requirement and may, in some cases, result in bonus cancellation. Always review the specific game exclusion list before using bonus funds.

6.4. Withdrawal Limits on Bonus Winnings

Unless a specific promotion states otherwise, the maximum amount that can be withdrawn from winnings generated by a no-deposit bonus or free spins bonus is capped at a defined amount (typically CAD $100 or five times the bonus value, whichever is greater). This cap does not apply to deposit-match bonuses, for which all winnings above the initial bonus amount remain withdrawable after the Wagering Requirement is met, unless otherwise specified.

6.5. Bonus Abuse

The Casino employs advanced detection methods to identify and prevent bonus abuse. Prohibited activities include, but are not limited to:

• Opening multiple Accounts to claim the same promotion more than once;
• Systematically placing low-risk, mathematically balanced bets (e.g., betting on both red and black simultaneously in roulette) to work through wagering requirements with minimal risk ("bonus arbitrage");
• Coordinating with other players to share bonus strategies in ways that circumvent the spirit of the promotion;
• Using automated betting software or scripts during a bonus period.

Where bonus abuse is identified, the Casino reserves the right to cancel the bonus, void related winnings, and permanently close the Account without prior notice.

6.6. Promotional Communications

You may opt in to receive promotional communications from the Casino by email, SMS, or push notification by updating your communication preferences in your Account settings. You may withdraw your consent to receive marketing communications at any time without this affecting your ability to use the Services. For details on how we handle your data, please refer to our Privacy Policy.

7. Games & Fair Play

7.1. Game Availability and Rules

SpinGrande Casino offers a range of games provided by third-party software suppliers, including but not limited to video slots, classic slots, table games, live dealer games, video poker, and speciality games. The availability of specific games may vary by province due to regulatory requirements and may change from time to time. Each game has its own rules, paytable, and Return-to-Player (RTP) percentage, which are accessible within the game interface or through the Casino's game information pages.

7.2. Random Number Generator (RNG)

All RNG-based games on the Website use certified Random Number Generator technology supplied by the Casino's third-party game providers. The RNG ensures that every game outcome is statistically independent, unpredictable, and free from manipulation by either the player or the Casino. The Casino does not modify or override RNG outcomes. Game outcomes cannot be influenced by previous results, bet sizes, Account status, or any other external factor. Players who believe a game has malfunctioned should contact support as set out in Section 11.

7.3. Live Casino Games

Live dealer games are streamed in real time from professional studios operated by third-party providers. The Casino is not responsible for technical issues originating from the live studio provider's infrastructure. In the event of a disconnection during a live game, your bet will be settled according to the game result that was determined at the time of disconnection, provided the game round was already in progress. If no outcome had been reached, the relevant provider's void-hand or refund policy will apply.

7.4. Malfunctions and Errors

In the event of a technical malfunction, software error, or any other system fault that affects the normal operation of a game, any bets placed during the affected period may be voided and the corresponding stakes refunded. Malfunction voids all pays and plays. This rule applies whether the malfunction results in an apparent win or an apparent loss. The Casino will endeavour to resolve and communicate the outcome of any investigated malfunction within a reasonable timeframe. The Casino is not liable for any losses suffered as a result of a system malfunction beyond the refund of the affected stake.

7.5. Prohibition on Automated and Prohibited Software

The use of any automated betting systems, bots, macros, scripts, artificial intelligence tools, or any other software designed to interact with the Website in a manner not intended by the Casino is strictly prohibited. Similarly, you must not use software that monitors, collects, or stores data from the Website for unauthorised purposes. The Casino employs fraud-detection and bot-detection tools that continuously monitor gameplay for anomalous patterns. Confirmed use of prohibited software will result in immediate Account closure, forfeiture of all Bonus Funds and any winnings associated with automated play, and may result in a report being filed with relevant authorities.

7.6. Collusion and Cheating

Any form of collusion between players — including but not limited to chip-dumping in poker, coordinated play in multiplayer games, or sharing of private game information — is prohibited. Cheating, exploiting game bugs, and any other activity that distorts the fair operation of the Services is similarly prohibited. Players found to have engaged in cheating or collusion will have their Accounts permanently closed and all Balances forfeited.

7.7. Disconnection Policy

It is your responsibility to maintain a stable internet connection when using the Services. The Casino is not liable for losses resulting from disconnections caused by your internet service provider, Device failure, or local network issues. In most cases, interrupted sessions in RNG games are resumed on reconnection, with the game state saved on the Casino's servers.

8. Tournaments & Lotteries

8.1. Tournament Participation

The Casino may, from time to time, host casino tournaments, leaderboard competitions, slot races, and similar competitive events. Participation in any tournament is subject to the specific rules and terms published for that event in addition to these general Terms. Tournament rules will specify the eligible games, prize structure, qualifying period, leaderboard scoring methodology, and any entry fees or buy-in requirements.

8.2. Prize Allocation and Tie-Breaking

Tournament prizes will be distributed according to the prize structure defined in the tournament's specific terms. In the event of a tie in the final standings, the position will typically be awarded to the player who reached the tied score first, based on server-recorded timestamps. Other tie-breaking methods may be specified in the individual tournament rules. The Casino's determination of final standings and prize allocation is final and binding, subject to the dispute process in Section 11.

8.3. Promotional Lotteries and Prize Draws

Any prize draws, lotteries, or raffle-style promotions offered by the Casino will be conducted in accordance with their specific terms. Entry into such draws is generally earned through qualifying gameplay or by other means specified in the promotion. The Casino makes no guarantee of any particular prize value and reserves the right to substitute prizes of equivalent value. All prizes are non-transferable and cannot be exchanged for cash unless expressly stated otherwise.

8.4. Right to Cancel or Modify

The Casino reserves the right to cancel, suspend, modify, or terminate any tournament or promotional draw at any time where continued operation is impractical, where game malfunctions have affected fair competition, or where regulatory requirements so demand. In such cases, prizes may be distributed on a pro-rata basis among eligible participants or the event may be restarted at a later date, at the Casino's sole discretion.

9. Intellectual Property

9.1. Ownership

All Casino Content — including but not limited to website design, user interface elements, logos, trademarks, trade names, graphics, images, audio, video, text, software, and game content — is the intellectual property of SpinGrande Casino or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any ownership interest in or right to any Casino Content beyond the limited licence set out below.

9.2. Limited Licence

Subject to your compliance with these Terms, the Casino grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and its Casino Content solely for your personal, non-commercial entertainment purposes. This licence does not permit you to reproduce, republish, distribute, publicly display, modify, create derivative works from, or otherwise exploit any Casino Content without the Casino's prior written consent.

9.3. Prohibited Uses

You must not scrape, copy, frame, mirror, or aggregate any Casino Content. Any unauthorised use of the Casino's intellectual property is a breach of these Terms and may constitute an infringement of applicable intellectual property law, potentially giving rise to civil or criminal liability.

10. Limitation of Liability

10.1. No Warranties

The Website and all Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, the Casino makes no warranty, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. The Casino does not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.

10.2. Exclusion of Consequential Losses

To the maximum extent permitted by applicable law, SpinGrande Casino, its directors, officers, employees, affiliates, agents, contractors, and licensors shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising out of or in connection with your use of the Website or Services, including but not limited to:

• Loss of gambling winnings or anticipated profits;
• Loss of data or Account information;
• Costs of procurement of substitute goods or services;
• Delays or interruptions to the Services caused by events beyond the Casino's reasonable control, including Force Majeure Events;
• Unauthorised access to your Account resulting from your failure to maintain secure credentials.

10.3. Cap on Liability

Where the Casino is found liable under any cause of action, the total aggregate liability of the Casino to you for any and all claims arising from your use of the Services shall not exceed the total amount of deposits made by you to your Account in the twelve (12) month period immediately preceding the event giving rise to the claim, or CAD $500, whichever is lower. This limitation does not apply to liability for death or personal injury caused by the Casino's negligence, fraud, or fraudulent misrepresentation, or to any other liability that cannot be excluded or limited under applicable Canadian law.

10.4. Third-Party Services

The Website may contain links to or integrations with third-party websites, platforms, or services (including game providers, payment processors, and analytics providers). The Casino is not responsible for the content, privacy practices, or terms of any third-party service. Your interactions with third-party services are governed by those parties' own terms and conditions.

10.5. Gambling Losses

Gambling involves risk. The Casino is not responsible for any financial losses you incur through gambling activities on the Website. You acknowledge that gambling outcomes are the result of chance (governed by the RNG or live game mechanics) and that no outcome is guaranteed. You must only gamble with funds you can afford to lose, and you should use the responsible gaming tools available on the Website to manage your activity. See Responsible Gaming for more information.

11. Dispute Resolution

11.1. Contacting Support First

If you have a complaint, concern, or dispute regarding any aspect of the Services — including game outcomes, bonus decisions, or payment issues — you should first contact the Casino's support team. Our goal is to resolve all player concerns promptly and fairly. You can reach us through the following channels:

• Email: support@spingrandecasino-ca.com
• Live Chat: Available through the Website during support hours.

Please provide your registered Account name, a clear description of the issue, the date on which the issue occurred, and any relevant transaction IDs or game round references. Our support team will acknowledge your complaint within 48 hours and aim to provide a resolution or substantive update within 14 calendar days of receipt.

11.2. Formal Escalation

If your complaint is not resolved to your satisfaction at the initial support level, you may escalate the matter by emailing support@spingrandecasino-ca.com with the subject line "Formal Escalation" and including the original complaint reference number. Escalated complaints will be reviewed by a senior member of the Casino's compliance or management team. A final written decision will be issued within 28 calendar days of the escalation being formally acknowledged.

11.3. Record-Keeping and Evidence

The Casino maintains detailed server-side logs of all game rounds, transactions, account activity, and communications. In the event of any dispute, the Casino's records shall constitute the primary reference for determining the outcome. Players are encouraged to retain copies of any relevant communications and transaction confirmations on their end as well.

11.4. Alternative Dispute Resolution

If you remain dissatisfied following the Casino's internal resolution process, you may seek recourse through an independent Alternative Dispute Resolution (ADR) body or mediator. Information about available ADR options will be provided to you in the Casino's final written response. The Casino is committed to engaging in good faith with any ADR process.

11.5. Governing Law

These Terms shall be governed by and construed in accordance with the applicable laws of Canada. Any legal proceedings not resolved through the above dispute resolution process shall be subject to the jurisdiction of the competent courts of Canada. The parties agree to attempt good-faith negotiation before initiating formal legal proceedings.

12. Health & Safety

12.1. Player Well-Being

SpinGrande Casino is committed to the health and safety of all players. Online gambling is intended to be an enjoyable form of entertainment. However, the Casino acknowledges that gambling can become harmful for some individuals, and we take our duty of care seriously. If at any time you feel that your gambling is negatively affecting your mental health, finances, relationships, or work life, please use the responsible gaming tools available on the Website or contact one of the organisations listed in Section 13.

12.2. Photosensitivity

Some casino games contain flashing lights, rapid animations, and high-contrast visual sequences. Players with photosensitive epilepsy or other conditions that may be triggered by visual stimuli should exercise caution and consult a medical professional before playing such games. If you experience any adverse reaction while playing, stop immediately and seek appropriate medical attention.

12.3. Minors

The Casino strictly prohibits access to its Services by persons under the applicable minimum legal age. You are responsible for ensuring that minors in your household do not access the Website using your Account or Device. We recommend using parental control software if you share your Device with minors. Any Account found to have been used by a minor will be immediately closed and relevant funds handled in accordance with applicable regulations.

13. Responsible Gaming

13.1. Our Commitment

SpinGrande Casino is fully committed to promoting responsible gambling practices. Gambling should always be a form of entertainment — never a way to generate income or escape personal difficulties. We offer a suite of player-protection tools to help you remain in control of your gambling activity at all times. Full details of all available tools and their operation are described in our dedicated Responsible Gaming Policy, which forms part of these Terms by incorporation.

13.2. Available Player-Protection Tools

Players may access the following controls at any time through their Account settings or by contacting support:

• Deposit Limits — Set daily, weekly, or monthly limits on the amount you can deposit;
• Loss Limits — Cap the net losses you can sustain within a defined period;
• Session Time Limits — Restrict the amount of time you can spend on the Website in a single session;
• Reality Checks — Receive periodic on-screen reminders showing the duration of your session and net gaming result;
• Cool-Off Period — Take a short break from gambling for 24 hours, 7 days, or 30 days;
• Self-Exclusion — Voluntarily exclude yourself from the Website for a minimum period of six (6) months or on a permanent basis.

Limit reductions take effect immediately. Limit increases are subject to a mandatory 24-hour cooling-off period before they become active. Self-exclusion requests are actioned as quickly as technically possible and cannot be reversed during the selected exclusion period.

13.3. Gambling Support Organisations in Canada

If you are concerned about your own or someone else's gambling behaviour, the following independent organisations provide free, confidential support across Canada:

• ConnexOntario (Ontario): Free, confidential, 24/7 support for gambling, mental health, and addiction — 1-866-531-2600 or text CONNEX to 247247 — connexontario.ca
• BC Problem Gambling Helpline (British Columbia): Free 24/7 helpline and counselling — 1-888-795-6111 — bcresponsiblegambling.ca
• Jeu : aide et référence (Quebec): 24/7 gambling helpline — 514-527-0140 (Montréal area) / 1-800-461-0140 (province-wide) — aidejeu.ca
• Gambling Support Helpline (Alberta): Problem gambling help for Alberta residents — 1-866-461-1259
• Manitoba Addictions Helpline: Free, confidential support — 1-800-463-1554
• Saskatchewan Problem Gambling Helpline: Free provincial helpline — 1-800-306-6789
• Centre for Addiction and Mental Health (CAMH): Canada's largest addiction and mental health teaching hospital, offering specialised problem gambling treatment and online self-help tools — camh.ca
• Responsible Gambling Council (RGC): National non-profit organisation dedicated to preventing gambling-related harm, with province-by-province self-exclusion resources — responsiblegambling.org

14. Miscellaneous

14.1. Entire Agreement

These Terms, together with the Privacy Policy and the Responsible Gaming Policy, constitute the entire agreement between you and SpinGrande Casino with respect to your use of the Website and the Services, and supersede all prior understandings, representations, warranties, and agreements between the parties relating to the same subject matter.

14.2. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision will be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the provision will be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect.

14.3. Waiver

No failure or delay by the Casino to exercise any right or remedy provided under these Terms shall constitute a waiver of that right or remedy, nor shall it prevent or restrict any further exercise of that right or remedy. A waiver of any particular breach does not constitute a waiver of any subsequent breach of the same or any other provision.

14.4. Assignment

You may not assign, transfer, or sub-licence any of your rights or obligations under these Terms to any third party without the prior written consent of the Casino. The Casino may freely assign its rights and obligations under these Terms to any affiliate, successor entity, or purchaser of substantially all of the Casino's assets or business, provided that such assignment does not materially diminish your rights under these Terms.

14.5. Force Majeure

The Casino shall not be in breach of these Terms or liable to you for any failure or delay in the performance of its obligations arising from a Force Majeure Event. Where a Force Majeure Event prevents the Casino from providing the Services for a continuous period of more than 30 days, either party may terminate the agreement by providing written notice to the other.

14.6. Taxes

You are solely responsible for determining and fulfilling any tax obligations arising from your gambling activities or winnings in your province or territory of residence. The Casino does not provide tax advice and will not withhold or remit taxes on your behalf, except where required to do so by applicable law.

14.7. Contact Information

For general enquiries, support requests, and complaints, please contact us at:

• Support Email: support@spingrandecasino-ca.com
• Privacy / DPO Enquiries: privacy@spingrandecasino-ca.com

For privacy-related enquiries, data access requests, or concerns about how your personal information is handled, please refer to our Privacy Policy and contact our designated privacy officer at the email address above.

14.8. Feedback and Communications

Any feedback, suggestions, or ideas you submit to the Casino through any channel become the non-exclusive property of the Casino and may be used by the Casino without restriction or compensation to you, unless you have made it expressly clear that such feedback is submitted in confidence. Official communications from the Casino to you will be sent to your registered email address and will be deemed received 24 hours after sending, unless we receive notification of non-delivery.